Piston Group is looking for an IT Support Analyst (Pontiac, MI) to be responsible for supporting, troubleshooting, and delivering personal computer system solutions and initial support for IT infrastructure for the enterprise. The candidate will also participate in projects pertaining to hardware / software implementation, security initiatives and the continuous improvement of processes and systems.

Piston Group wasn’t just founded to make things. It was founded to make things better. And that begins with building better teams solely dedicated to achieving excellence at every level of execution through a combination of experience, expertise, and a deep seeded passion for what we do. Our assemblies consistently set the standard because our people consistently raise the bar.

Why Piston Group?

Competitive Wages, Paid Holidays & Vacation, Medical & Rx Plans, Dental & Vision Plans, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Life & Disability Coverage, 401K with Company Match, Tuition Reimbursement , Vehicle and Product Discounts

• Provide technical support to end users to maintain business operations and minimize downtime.
• Execute and implement all personal computer software and hardware implementation plans.
• Provide testing and implementation of all personal computer components.
• Communicate / escalate issues and needs with the Senior IT Specialist in a timely manner.
• Where personal computer software and hardware components are deficient, implement changes to bring personal computer components into conformance.
• Provide direction for the development of flexible, integrated, easily maintained and operationally effective personal computer components.
• Maintain personal computer hardware and software in area of responsibility. Keeps current on new technologies and staff productivity tools.
• Responsible for maintaining incidents, change requests and CMDB CIs in ServiceNow.
• Assist in the installation, configuration, and management of server infrastructure (VMWare, Rubrik, etc), all Local and Wide Area Network systems such as Cisco switches and routers along with the full Meraki stack (Security appliance, Switches, Wireless, cameras).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor Degree in Computer or Technology-related field is preferred.
• A minimum of 4 years of related experience in the following areas is required:
• Windows Client OS deployment and support
• Device support (PC, mobile device, printer, desk phone, etc)
• Office 365 (Entra AD, Outlook, Teams, OneDrive, Sharepoint, etc)
• Active Directory (Users / Groups / Computers, DNS, DHCP, SCCM Remote Control, etc)
• Server management (patching, maintenance, etc)
• Equipment inventory, ordering and asset management
• Experience in the following areas is not required but recommended:
• MS Teams video conference / collaboration room systems
• ServiceNow (Incident Management, Change Management, CMDB)
• Cisco Call Manager / Unity Voicemail
• Must be able to occasionally lift and/or move up to 20 pounds.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EEO Statement:

Piston Group is proud to be an Equal Opportunity and Affirmative Action Employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.