The liaison is a critical role in terms of communication between the Customer and Piston Automotive.  The role involves building relationships within our customers building.  The liaison is a critical role that will advocate for Piston Automotive and provide critical details on arising issues.

• Product knowledge expert that understands, manufacturing processes, and customer requirements of the product/s being represented.

• If the customer experiences interruptions or non-conforming product, the liaison will participate in the Piston Automotive escalation process, along with collecting information on the event.

• Data collection, organizing and reporting data that provides information to Piston Automotive to aid in problem solving activities.

• Direct interaction with customer, supplier quality and production, etc. to understand and navigate through issues and concerns, while developing a trusting relationship between supplier and customer.

• Utilizes a problem-solving approach to non-conforming product issues, logistical issues, communication concerns, etc. This includes working directly with supplier and customer resources to help determine root causes, corrective actions, and implementation of improvements.

• Organize and manage any necessary containment activities that assures the supplier protects the customer from any non-conforming products reaching their production, including identifying and maintaining clean points.

• Strong focus on customer satisfaction relating to product quality, supply timeliness, reaction times, communication, improvements and overall management of activities related to maintaining trust between the supplier and the customer.

• Strong advocate and representative that makes sure the customer's needs, concerns and success are a priority.

• Develop and maintain excellent communication both verbally and written, that creates alignment between customer and supplier, along with assuring accuracy of information flow.

• High School diploma or general education degree (GED) required. 
• Automotive manufacturing knowledge required.
• 2 - 5 years of similar experience preferred.
• Customer service experience preferred
• Computer skills
• Excellent written and oral skills
• Ability to learn and understand processes within Piston Automotive and our Customer
• Dependability